A brilliant blog post by Mel Edwards on Service & Experience Maps.
What’s a customer experience map? It’s a graphical representation of the service journey of a customer.
Favourite UX & Technology Blogs (2010)
A great UX Matters article of favourite User Experience & Technology blogs by fellow experts & writers.
Peter Morville, keynote speaker at EuroIA in Berlin September, 2006
This year’s European IA summit in Berlin, to be held on the weekend of Sept 30 – Oct 1, 2006, looks to be one of this year’s not-to-be-missed conferences for …
IBM User Experience Technical Report: Inside Social Network Analysis
I came across this interesting article the other day, whilst doing a little research at work on Social Networking. The paper titled, Inside Social Network Analysis, is a technical report …
ENGAGE! – The 20th BCS HCI Group conference
ENGAGE! the 20th BCS HCI Group conference will be held on the 11-15 September 2006 at Queen Mary, University of London. Engage and be engaged in an exciting conference in …
2004 User Experience & Usability professional Salary Survey
It looks like this has been posted in a various news groups (ie. ID-Discuss, CHI-Web) already, so excuse the cross-link, I’m just adding it here so I can find it …
The ethics within Ubiquitous Computing
Adam Greenfield has written an informative and interesting article in Boxes and Arrows on some of the ethical guidelines for user experience within ubiquitous-computing. It is an very interesting read, …
Mark Hurst on increasing knowledge of User Experience
Mark Hurst who runs the website GoodExperience.com has added some valuable and useful tips on how to increase your knowledge and management of customer user experience.
IA and User Experience books from 2003
Jess McMullin from IAslash has post a list of some of the User Experience and Information Architecture books from 2003. Below is the list Universal Principles of Design Condensed design …
IA Sydney meet last night
Many thanks to Eric Scheid for organising the IA Sydney meet last night, I unfortunately could only make it near the end, but was a pleasure to meet both Eric …
Interaction Architects or Designers
Bruce Tognazzini has started up a discussion on the working title of Interaction Designers by suggesting that perhaps it should be changed to a more relevant title of Interaction Architect, …
Experience Curve weblog
Experience Curve a weblog by Karl Long, is an interesting site which comments on how Experience Design (ED) or User Experience (UX) contributes to a business’ competitive advantage. The website …
Don Norman on Activity-Centred Design
Don Norman has posted a really interesting article in JND on a remote control developed by a small company in Canada called Harmony, which is Activity-Centred. Their remote controls are …
Expanding the Approaches to User Experience article revisit
I revisit the Boxes and Arrows article to read over some of the comments and responses by Jesse James Garrett and others regarding the article titled, Expanding the Approaches to …
Essay on steps to a career in User Experience
Adaptive Path, the company which was started up by Jeffrey Veen and co, has written an interesting Essay titled “Starting a Career in User Experience”. The essay has been written …