The Performance Technology Group is an example of one of many organisations worldwide that focuses on the “Customer Experience”.
It is interesting to see some of their key focus points, which revolves around what is to be the next future global trend of most software, internet, iTV, m-commerce, businesses, companies, groups & websites in the next few years; the “User Experience”.
I will be covering this topic area in the second Feature issue of reloade 3.0, as well as the topic of “Cognitive models”.
In the meantime, here are some related links on Experience
www.goodexperience.com a website by Mark Hurst Monitoring the online customer experience
Nathan Shedroff’s experience resource library
www.nathan.com/resources.