Top 6 Predictions for Service Design in 2016

Erik Flowers predicts what we can expect from service design over the next 18 months.

1. The medium of your brand will become irrelevant.
2. Touchpoint design will not be enough to differentiate
3. Holistic experiences require holistic organisations
4. Customers adopt more fluid expectations
5. Employee experience will become a design priority
6. Building service design capacity will be essential

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